Frequently Asked Questions
Do I need a prescription or referral from my doctor for physical therapy?
A prescription is highly recommended for treatment but is not required. The State of Maryland allows open access for care which means licensed physical therapists can treat patients without a prescription. However, please be aware that certain insurance companies require a prescription from your primary care physician or specialist to cover treatment.
Do you take insurance?
No. Level PT is out-of-network for all private / commercial insurance. However, we do submit all claims for our patients. In addition, our billing department will review each patient’s out-of-network benefits & deductible status, calculate an estimated co-payment for the evaluation & treatments, and share this information with the patient prior to their first appointment.
If your out-of-network deductible has been met, your insurance will pay a portion of the cost to either Level PT or directly to you depending on your plan.
Payment is due at the end of each session.
Do you treat Medicare patients?
Yes, Level PT is an in-network provider for Medicare. We will submit all claims for our patients to Medicare. In addition, our billing department will review each patient’s Medicare benefits and deductible, calculate an estimated co-payment (if there is one) for the evaluation & treatments, and share this information with the patient prior to their first appointment. Payment is due at the end of each session.
What form of payment do you take / Do you take credit cards & checks, which ones?
We accept all major credit cards, including: American Express, Discovery, MasterCard and Visa, as well as FSA and HSA debit cards. We also accept checks. Payment is due at the end of each session. Please note that we do not currently at this time accept ApplePay or GooglePay.
How often are patients seen?
We typically treat patients once per week for a 50-60 minute session.
Do you provide services in-person?
Yes! We see patients in-person at our clinic located at 5430 Wisconsin Ave., Suite 800, Chevy Chase, MD 20815. Our office hours are Tuesday-Thursday at 9:00am – 6:00pm and Friday at 9:00am – 3:00pm.
Do you offer Telemedicine / telehealth virtual visits?
Yes! We do offer some telemedicine / telehealth appointments – this varies depending upon the type of treatment being administered. Please contact us for more information.
Do you treat body parts other than the pelvis?
Yes! We treat the entire musculoskeletal system. Please see our list of Treatments and Services offered.
Do you treat both women and men?
Is there parking available nearby?
Yes! There is paid garage parking in the building as well as there are several paid garage and outdoor parking lot options nearby (including the Saks Fifth Avenue store’s parking lot across the street from our building). Please note that we do not valid any parking stubs.